Refund and Returns Policy
Jeremiah 29:11
“For I know the plans I have for you, declares the LORD, plans
for welfare and not for evil. to give you a future and a hope.”
Ruth & Boaz - Refund & Return Policy
Thank you for shopping at Ruth & Boaz, where we are committed to providing you with high-quality children’s clothing. If you are not entirely satisfied with your purchase, we’re here to help.
Refund Eligibility
- You may return items within 7 days of receiving your order.
- All returned items must have their original tags attached and be in their original, unworn condition.
Refund Process
To initiate a refund, please follow these steps:
-
Contact our Customer Service team within 7 days of receiving your order by sending an email to [email address] or calling [phone number]. Please provide your order number and a brief explanation of the reason for your return.
-
Our Customer Service team will provide you with a Return Authorization (RA) number and instructions on how to proceed with your return.
-
Carefully package the item(s) you wish to return, ensuring that all original tags are attached and the items are unworn.
-
Include a copy of the packing slip or your order confirmation email with the RA number clearly written on it.
-
Ship the item(s) to the address provided by our Customer Service team. You are responsible for the return shipping costs.
Store Credit
Once we receive your returned item(s) and verify that they meet our refund eligibility criteria, we will issue you a store credit for the value of the item(s) returned, excluding any shipping charges. This store credit can be used for future purchases at Ruth & Boaz.
Exchanges
We do not offer direct exchanges at this time. If you wish to receive a different size or style, you can use your store credit to place a new order.
Non-Refundable Items
Please note that the following items are non-refundable:
- Gift cards
- Sale items (items marked as “Sale” or purchased during a sale event)
- Personalized or customized items
Damaged or Defective Items
If you receive a damaged or defective item, please contact our Customer Service team within 7 days of receiving your order, and we will assist you in resolving the issue.
Contact Us
If you have any questions or need further assistance, please don’t hesitate to contact our Customer Service team at [email address] or [phone number].
At Ruth & Boaz, we strive to provide the best possible shopping experience for our customers, and we appreciate your understanding of our refund policy. Thank you for choosing us for your children’s clothing needs.
Last Updated: Oct. 23, 2023